We were assisted in putting on our harness if we didn’t know how. I sure needed help! ☺ We picked out our gloves from a bin then proceeded to the instruction area. We were shown how to use the carabiners (how to lock and unlock using the tweezlers) and the proper way to use the gizmo that is used for zipping. Then we were turned loose to enjoy ourselves. There is staff on the ground, but no staff on the platforms.